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FREQUENTLY ASKED

Dog Waving Paw

Please hover over the question to retrieve the answer.

ABOUT THE CLINIC

01

Why are you called Light of Life? 

Do you belong to a Christian Organisation?

People who manage the clinic are Christians.

 

The clinic does not belong to any Christian Organisations.

02

What are your operating hours? 

Which days are you opened?

Thursday to Saturday, 2-4pm

Monday, Wednesday to Sunday, 5-10pm.

We are closed on Tuesdays and all Public Holidays.

03

 What types of pets do you consult?

We consult dogs, cats, parrots, poultry, small mammals like hamsters, guinea pigs, rabbits, chelonian and amphibians.

04

How do I arrange to consult the veterinarian with my pet?

Please call 62433282 during operating hours to arrange for a consultation appointment.

05

Can I "walk in", must I make an appointment?

We are unable to attend to "walk-ins".

We can help you schedule a most suitable appointment time for your pet.

 

06

My pet has an emergency, can you attend to my emergency now, without an appointment?

The safest choice for your pet would be to proceed to the nearest 24-hour facility for emergency cases.

ABOUT MEDICATION

01

Can I purchase medication without consultation with the veterinarian doctor?

We can only sell non prescription or over-the-counter products when no veterinarian has been consulted.

02

I do not want or cannot bring my pet in for consultation. Can I get a diagnosis and buy medicine from you by sending you pictures or information of my pet via the phone or email?

With the exception of emergency teletriage, including poison control services, remote consulting, including telemedicine/telehealth, offered directly to the public must be general.

 

Telehealth/ Telemedicine is not permitted if the intent is to diagnose and/or treat a patient in the absence of a pre-existing medical history with our clinic.

03

Can I buy prescription medication without consulting your specific veterinarian doctor?

We can only sell prescription products if you provide us with a valid prescription letter.

ABOUT PAYMENTS

01

What form of payment method do you accept?

We accept cash, nets, credit cards (AMEX/ VISA/ MASTERCARD) and PayNow.

02

Do you accept instalment payment?

We only accept instalment payment via OCBC credit card.

03

What is the amount of deposit needed for each hospitalized or surgical case?

We require a deposit of 50% of the total estimation during admission.

ABOUT MEMBERSHIP(S)

01

What are the form of membership available?

Currently, we offer:

1. A clinic membership for Shalom Health Plan, to benefit our patients.

 

It is a customized membership and are by invitation only.

Please contact our clinic for more information about how to be eligible.

 

2. A Pet Pharmacy membership for purchasing of prescriptive medication.

 

It is a free membership.

Please refer to our Pet Pharmacy page.

ABOUT CLASSES

01

What classes do you offer?

We are planning to conduct pet owner level medical classes, however classes are postponed due to the pandemic.

Updates will be given once the classes are ready.

LOCATION

Blk 703 Bedok Reservoir Road 

#01-3508 Singapore 470703

 

CONTACT

Tel: 6243 3282 

(By Appointment Only)

Email: lightoflifevet@live.com.sg

 

OPERATING HOURS

MON & WED & SUN

5 pm to 10 pm

THURS TO SAT

2 pm to 4 pm, 5 pm to 10 pm

CLOSED TUES

& ALL PUBLIC HOLIDAYS

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