SERVICES
RESOURCES
LIGHT OF LIFE
VETERINARY CLINIC
FREQUENTLY ASKED
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ABOUT THE CLINIC
01
Why are you called Light of Life?
Do you belong to a Christian Organisation?
People who manage the clinic are Christians.
The clinic does not belong to any Christian Organisations.
02
What are your operating hours?
Which days are you opened?
Thursday to Saturday, 2-4pm
Monday, Wednesday to Sunday, 5-10pm.
We are closed on Tuesdays and all Public Holidays.
03
What types of pets do you consult?
We consult dogs, cats, parrots, poultry, small mammals like hamsters, guinea pigs, rabbits, chelonian and amphibians.
04
How do I arrange to consult the veterinarian with my pet?
Please call 62433282 during operating hours to arrange for a consultation appointment.
05
Can I "walk in", must I make an appointment?
We do not accept walk-ins during COVID 19 pandemic.
Please refer to our COVID 19 Protocol.
06
My pet has an emergency, can you attend to my emergency now, without an appointment?
We do not accept walk-ins during COVID 19 pandemic.
Please refer to our COVID 19 Protocol.
ABOUT MY PET(S)
01
I just bought my pet and was told to get a veterinarian check up within 24 hours to ensure that my pet is healthy.
What kind of check can you do for my new pet?
The basic check up includes auscultation of the cardio-respiratory system, general physical assessment of the eyes, ears, mouth, limbs, skin and fur.
However, this form of check ups will not be adequate for assessing if your newly bought pet truly has no underlying or contagious diseases.
We recommend that additional to a physical check by a qualified veterinarian, the newly bought pet be monitored by you for 1-2 weeks before concluding if it is healthy or not.
02
My pet is very old now and has never been sick.
Does my pet need to see the veterinarian?
Yes. We recommend that older pets visit the veterinarian at least once a year for a full blood test, xray and other diagnostics to assess their general well being.
03
My pet goes for a yearly vaccine at the veterinary clinic but does not ever see the veterinarian otherwise.
Is my pet considered healthy because the veterinarian never ever said my pet was unhealthy during the vaccine appointment?
The health status of your pets can only be truly established after a full set of diagnostic tests.
During the consultation, we recommend that owners initiate a thorough discussion with the attending vet about their pets' general behaviour, eating, drinking, urination & bowel habits.
We also recommend that older pets visit the veterinarian at least once a year for a full blood test, xray and other diagnostics to assess their general well being.
04
I want to do a full check up for my pet.
What kind of check can you do for my pet?
The basic check up includes auscultation of the cardio-respiratory system, general physical assessment of the eyes, ears, mouth, limbs, skin and fur.
However, this form of check ups will not be adequate for assessing if your pet truly has no underlying diseases.
We recommend that additional to a physical check by a qualified veterinarian, diagnostics such as haematology and biochemistry blood tests be carried out.
ABOUT THE COMMUNITY ANIMALS / STRAYS
01
Do you give discount to community / stray animals?
Our clinic policy provides a one time welfare discount of 10% to rescued animals.
Authentic community animals with get a 10% discount for most products and procedures except consultation fees.
02
My pet was a stray/ I adopted my pet from the streets/ a rescue group/ from a fosterer/ from a friend.
Will I get a discount?
No. Once a stray or rescued animal has been adopted, we view them as "with a family" that can provide and care for them.
Welfare prices are reserved for cases where there is no permanent family to provide for them.
03
Do you work with any rescue group or foster group?
No.
ABOUT MEDICATION
01
Can I purchase medication without consultation with the veterinarian doctor?
We can only sell non prescription or over-the-counter products when no veterinarian has been consulted.
02
I do not want or cannot bring my pet in for consultation. Can I get a diagnosis and buy medicine from you by sending you pictures or information of my pet via the phone or email?
With the exception of emergency teletriage, including poison control services, remote consulting, including telemedicine/telehealth, offered directly to the public must be general.
Telehealth/ Telemedicine is not permitted if the intent is to diagnose and/or treat a patient in the absence of a pre-existing medical history with our clinic.
03
Can I buy prescription medication without consulting your specific veterinarian doctor?
We can only sell prescription products if you provide us with a valid prescription letter.
ABOUT PAYMENT(S)
01
What form of payment method do you accept?
We accept cash, nets, credit cards (AMEX/ VISA/ MASTERCARD) and PayNow.
02
Do you accept instalment payment?
We only accept instalment payment via OCBC credit card.
03
What is the amount of deposit needed for each hospitalized or surgical case?
We require a deposit of 50% of the total estimation during admission.
ABOUT MEMBERSHIP(S)
01
What are the form of membership available?
Currently, we offer:
1. A clinic membership for Shalom Health Plan, to benefit our patients.
It is a customized membership and are by invitation only.
Please contact our clinic for more information about how to be eligible.
2. A Pet Pharmacy membership for purchasing of prescriptive medication.
It is a free membership.
Please refer to our Pet Pharmacy page.
ABOUT CLASSES
01
What classes do you offer?
We are planning to conduct pet owner level medical classes, however classes are postponed due to the pandemic.
Updates will be given once the classes are ready.
LOCATION
Blk 703 Bedok Reservoir Road
#01-3508 Singapore 470703
CONTACT
Tel: 6243 3282
(By Appointment Only)
Email: lightoflifevet@live.com.sg
OPERATING HOURS
MON & WED & SUN
5 pm to 10 pm
THURS TO SAT
2 pm to 4 pm, 5 pm to 10 pm
CLOSED TUES
& ALL PUBLIC HOLIDAYS