PURCHASE | DELIVERY | RETURN | REFUND | TERMS & CONDITIONS

OUR PHILOSOPHY

 

Because we are Singaporeans too, we are aware that life can get extremely hectic and at times, overwhelming.

We know that many Singapore pet owners want an affordable, convenient, good and safe way to buy pet medications and supplies.

The Pet Pharmacy was set up to help our Singapore pet parents save time, money and enjoy efficient pet ownership.

 

We will never cease to source for good quality and safe products for you and your pets.

THE AGREEMENT

 

Please carefully review the following terms and conditions of use (“Terms and Conditions”), which apply to everyone who visits The Pet Pharmacy website.

 

By accessing and using this website, you are agreeing to abide by and be bound by, the following Terms and Conditions and any amendments in effect at the time of your visit.

The Pet Pharmacy may modify these Terms and Conditions at any time without notice by updating these legal notices.

 

In order to share a transparent and pleasant partnership, we encourage you to review the Terms and Conditions regularly because any such modifications will be binding on you.

TERMS AND CONDITIONS

 

Trademarks and service marks on this website, including but not limited to product names, are registered and unregistered trademarks, pictures, photos and videos of The Pet Pharmacy and others.

 

The contents of this website (including, without limitation, the arrangement and layout of the websites; names and logos; and text, illustrations and artwork) are the copyrighted and/or trademarked property of The Pet Pharmacy (or the original creator of the material) and are protected under applicable copyright and trademark laws.

Nothing contained on the websites should be construed as granting any license or right to use any such marks or copyrighted material without the written permission of The Pet Pharmacy or such other party who may own such mark(s) or copyrighted material.

 

Any unauthorized use of the trademarks, copyrights or other contents of this website may violate civil or criminal laws.

PRODUCT CATALOGUE

 

The product catalogue on this website has been presented as a quick reference for generic product and their corresponding brand names.

Some products-either brand or generic-may no longer be available on the market due to discontinuations from product portfolios.

 

This product catalogue may not represent our complete product portfolio due to additional product launches, product discontinuations or product changes that are beyond our control.

 

The products displayed on this website are intended as a reference source only and not for prescribing or diagnosing purposes.

Pet owners should always obtain complete medical information about their medicines (beneficial medical uses and possible adverse effects) and supplements from their qualified veterinarian and relevant product’s information leaflet and/or by discussing the appropriate use of any medicine(s) and/or supplements directly with their qualified veterinarian.

 

Consumers or pet owners should not construe any information herein as medical advice or real-time medical treatment/ instruction.

 

The Pet Pharmacy and its affiliates are not responsible for any reliance on or use of any information included herein.

CLASSIFICATION OF MEDICATION

 
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Prescription Only Medicines (POM, RX): 

 

A pharmaceutical drug that can only be obtained from a qualified veterinarian registered/ licenced in Singapore, or from a pharmacist with a prescription from a qualified veterinarian registered/ licenced  in Singapore.

 

The condition to be treated needs to be diagnosed and treated by a qualified veterinarian. It can also have serious side effects which require a qualified veterinarian's monitoring or follow up.

Pharmacy Only Medicines (P*)

 

A pharmaceutical drug that can be obtained from a pharmacist at a retail pharmacy. The condition is self-limiting and can be assessed and treated by pharmacists.

To ensure adequate safeguard for the proper use of medicines, The Pet Pharmacy is legally required to keep a record when dispensing/selling these medicine.

Members of the public can facilitate this process by providing the following details when purchasing a Class P medicine: Name, NRIC, Contac details (address, contact # and email).

General Sale List (GSL):

A pharmaceutical drug that can be freely obtained from any retailer over the counter. It can be used safely by the public without medical supervision and intended for short term self-treatment only.

- adapted from HSA Singapore

PRODUCT PURCHASE

 

1.  Once you and your veterinarian have decided on the best treatment for your pet(s), you can order medication on our website.

2. Request that your local veterinarian send us a completed prescription letter/ form/ order (where applicable).

 

3. Go to the cart and make payment once your local veterinarian has sent out the completed prescription letter/ from/ order via PayNow or Cash (for in-store collection only and requires prior arrangement).

 

4. Choose from the delivery methods available.

5. We will send our vet-approved, high-quality medication and supplement to you between Monday to Friday, 12 pm - 6 pm. 

All prescription will be dispensed/ shipped only after receipt of a valid prescription letter/ form/ order sent via email, verified by the signatory.

To obtain a prescription medication, you can download the document below, request that your local veterinarian fill it up for you, sign and email it back to us using your veterinarian's email.

Same day delivery can only be fulfilled if your completed prescription form has been verified, your transaction has been completed and payment confirmed before 2 pm on the same day.

We do not sell, rent, or disclose your personal information.

All transactions are completely secure using industry-standard encryption.

DOWNLOAD

PRESCRIPTION

FORM

PRODUCT DELIVERY

 

Same day (door to door) courier fee of SGD$26.50 (<5kg) or standard (door to door) delivery courier fee of SGD$7.50 (<30kg, maximum dimension of 60x 40x 30 cm) is applicable.

Same day delivery can only be fulfilled if your completed prescription form has been verified, the full transaction has been completed and payment confirmed before 2 pm on the same day.

Standard delivery will take 2-3 days once your completed prescription form has been verified, the full transaction has been completed and payment confirmed.

The appropriate shipping fee will be calculated during check out.

Onsite collection of medication is only available with prior arrangement. Please send an email to sales@thepetpharmacy.com.sg for further clarification.

Orders placed on Friday will be shipped on Monday.

Orders placed on weekends or public holidays will not be shipped until the following business day.

Delivery is only to residential addresses, between Monday to Friday, 12 pm - 6 pm.

 

No delivery can be done during public holidays.

Delivery address cannot be changed once checkout has been completed and payment confirmed.

Please arrange for a person to sign for the package(s)

 

For any unsuccessful deliveries, a delivery slip will be given and a new delivery can be scheduled with an additional fee. 

All prescription will be dispensed/ shipped only after receipt of a valid prescription letter/ form/ order sent via email, verified by the signatory.

PRODUCT RETURN & REFUND

 

All perishable item(s) and medicine sold cannot be returned or refunded once they are in your possession, as we are unable to verify that the item(s) sold have been kept and stored in ideal conditions.

Please ensure that your order is correct at the point of checkout.

Non-perishable item(s) that has not been opened in the original packaging can be returned within 3 days of purchase.

All return shipping charges are the responsibility of the customer.

Refund transactions will be processed within 14 days of our receipt of your returned item(s).

All second-hand products are not refundable.

Refund amounts are based on the product price paid after discounts (if applicable) and before shipping charges.

Item(s) to be returned must be sent in protective shipment packaging.

Item(s) damaged during return shipping will not be refunded.

Using a trackable, insured service to return your item(s) is highly recommended.

We will not be responsible for lost packages during return shipping.

Please email to sales@thepetpharmacy.com.sg for further clarification.

 

All responses and replies will be between 12 pm to 6 pm, from Monday to Friday.

VETERINARY HEALTHCARE RELATION

 

The Pet Pharmacy website is not intended to provide diagnosis, treatment or medical advice.

 

Products, services, information and other content provided on this website, including information that may be provided on this website directly or by linking to third-party websites are provided for informational purposes only.

The Pet Pharmacy takes every effort to ensure that medical information provided for the products sold is accurately reflected and referenced but is not responsible for any damages due to this information.

Please consult with a qualified veterinarian regarding any pet medical or health-related diagnosis or treatment options.

Information provided on this website and linked websites, including information relating to veterinary medical and health conditions, treatments and products may be provided in summary form.

 

Information on this website including any product label or packaging should not be considered as a substitute for advice from a qualified veterinarian.

 

This website does not recommend self-management of pet health issues.

 

Although over-the-counter/ general sales list products are sold on the website, the pet owners should obtain guidance specific to their pets from their qualified veterinarian.

 

Information on this website is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment.

 

Contact your qualified veterinarian promptly should you have any pet health-related questions.

 

Never disregard or delay medical advice based upon the information you may have read on this website.

You should not blindly use the information or services on this website to diagnose or treat any pet health issues. You should always consult with your qualified veterinarian and read the information provided by the product manufacturer and any product label or

 

packaging, prior to using any medication, nutritional, herbal or homoeopathic product or before beginning any exercise or diet program or starting any treatment for a pet health issue.

Individual pets are different and may react differently to different products.

You should consult your qualified veterinarian about interactions between medications you are giving your pets and nutritional supplements.

Comments made in any forums on this website by employees or website users are strictly their own personal views made in their own personal capacity and are not claims made by The Pet Pharmacy or do they represent the position or view of The Pet Pharmacy.

 

Product ratings by any current or previous employees or website users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a qualified veterinarian.

Always check the product label or packaging prior to using any product.

 

If there are discrepancies, owners should follow the information provided on the product label or packaging or seek guidance from a qualified veterinarian.

 

You can contact the manufacturer directly for clarification as to product labelling and packaging details and recommended use.

The Pet Pharmacy is not liable for any information provided on this website with regard to recommendations regarding any treatments and/or supplementation for any pet health purposes.

 

All dietary products are not intended to treat, prevent or cure diseases on their own.

 

Consult with a qualified veterinarian before starting any diet, supplement or exercise program.

 

The Pet Pharmacy makes no guarantee, warranty or claims that any products or services sold on the website are treatments, cures or management plans of any health diseases.

The Pet Pharmacy is not in the position to answer or comment on any veterinary health questions from pet owners.

THIRD PARTIES AND ADVERTISEMENTS

 

The Pet Pharmacy website may, from time to time, contain links to third party websites. These links are provided solely as a convenience to you and not as a guarantee, warranty, or recommendation by The Pet Pharmacy of the services, information, content and/or data on such third party websites or as an indication of any affiliation, sponsorship or endorsement of such third party websites. 

 

The Pet Pharmacy is not responsible for the content of linked third party websites and does not make any representations or warranties regarding the privacy practices of, or the content or accuracy of materials on, such third party websites.

 

If you decide to access linked third-party web sites, you do so at your own risk.

 

Your use of third-party websites is subject to the terms of use for such sites.

The inclusion of third party advertisements does not constitute an endorsement, guarantee, warranty, or recommendation of, and the author makes no representations and/or warranties about, any product or service contained therein.

We are a for-profit website that may receive compensation from the companies who place advertisements or affiliate links on this website.

We also use third party advertisements on this website to support our business.

Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our website.

 

This is generally used for geotargeting purposes or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

We do not sell, rent, or disclose your personal information.

This privacy policy applies only to The Pet Pharmacy website. 

 

Therefore if you choose to click on a link to another website, then our privacy policy will not apply to any information collected on those other websites.

 

We are not responsible for the privacy practices of other websites.

INFORMATION COLLECTED ON THIS WEBSITE

 

Information you provide directly to us: 

You are not required to provide information directly to us in order to view the website.

 

However, when you use certain functions on our website, such as when you register for subscription services or directly contact the website, we may ask you to provide information, including:

  • contact information, such as name and email address;

  • username and password;

  • search queries conducted on the Site; and

  • correspondence you send to us.

Information automatically collected when you visit and interact with us:

When you visit and interact with this website, certain anonymous information may be collected automatically by the web server hosting the website, including:

  • your computer’s Internet Protocol (IP) address;

  • your browser type and operating system;

  • the web pages you were visiting immediately before and after you came to the Site;

  • web pages and advertisements that you view, and links that you click on, within the website;

  • aggregated data about email click-through rates

  • standard server log information; and

  • information collected through HTML cookies and similar technologies.

Information we collect from other sources:

 

We do not collect information from any other sources.

Who we share your data with: 

Data may be shared with the webserver for the purpose of running the site.

How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely.

 

This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.

 

All users can see, edit, or delete their personal information at any time.

 

Website administrators can also see and edit that information.